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KAAMASTRA

Cancellations & Returns

Our Cancellation & Return Policies are hassle free and designed to keep you happy.

If you cancel an order before it ships, the complete amount of the purchase will be refunded.
However, if the product has already shipped, the order cannot be cancelled for a refund.

If you are not entirely satisfied with the product or service, you may return it for a credit exchange. Have a look at the conditions for return below:

1. Damaged or defective products?

If the product has a manufacturing defect or has been damaged, please notify us within 24 hours (see contact us) of receiving the product. We will arrange a pickup and replace it within 10 days of receiving your shipment.

2. Fit/Size Problems?

We understand that some of our products are returned because of a fit/size problem. Many of our products are glamour products and are meant for special uses. Hence, there may be occasional discrepancies in size. In case of a size/fit problem, please email us the problem and send the product back to us. We will conduct a quality check to assess quality and subsequently issue you a credit coupon that can be used to purchase an alternate product from us.

3. Product unsatisfactory?

If, for any reason the product is not match your expectations, or you would like the product replaced, please communicate the same to us and send the product to us. The product will undergo a quality check and you will be issued a credit coupon if it satisfies our stringent quality standards. This credit coupon will have a nominal deduction for shipping charges. Please note that if we judge the product to be in worn, soiled or used condition, we will not issue the credit coupon and will return the product to you at your cost.

Credit coupons

The value of your credit coupon is calculated based on the value of item(s) returned minus any Discount Vouchers, shipping and Cash on Delivery charges if applicable. Please allow us 10 working days from date we receive your return shipment to process the credit coupon. Initial shipping fees are not refundable and return shipping needs to be borne by the customer. Credit coupons will be valid for 90 days from the date of issue unless otherwise stated.

Please note the terms & conditions for returns are below and will be observed under all circumstances:

• Due to the intimate nature of certain items, we must maintain hygiene standards and therefore we only allow returns and exchanges of products that have not been used or worn.
• Gift cards cannot be returned or exchanged for cash.
• Gift box charges will not be refunded if goods are returned. The replacement item will not be gift wrapped.
• Products that are sold as packs cannot be returned as individual items.
• The return policy for items on special or seasonal promotions and stock clearance will be mentioned in the product tab of said product.
• In the interests of hygiene, we refuse returns where it is obvious that the item has been worn, washed, used or soiled.